DAY TRIP BOOKING CONDITIONS
All bookings are made subject to the following terms and conditions,
which are listed in alphabetical order. Your contract is with A W
Eastons Coaches Ltd
Included where stated. National Trust (NT) and/or English Heritage
(EH) members may use their cards but failure to bring your card will
result in you having to pay full admission on the day.
Not permitted to be consumed inside the coach.
You can transfer a day trip to another of equal or greater value and/or amend details of your current
booking provided the request is made no later than 7 days before departure date. Any amendments are subject to a £5 admin fee.
Where other services are included ie theatre tickets, admission tickets etc, the transfer amount is subject to the conditions of the
supplier and whether the relevant tickets have been purchased by us. Should this be the case, only the coach travel cost is transferable,
with the remaining ticket price being treated as a cancellation
Not permitted – guide dogs or hearing dogs excepted, UK trips only.
Fares must be paid in full before departure date.
6. Brochure accuracy
The information in this brochure is believed to
be accurate at the time of going to press (November 2011).
7. Cancellation by Eastons Coaches
Customers will be notified no later than seven
days before departure and given a full refund.
In these circumstances, no compensation is payable.
8. Cancellation by passenger
Cancellations are strictly subject to the
following charges:-Seven days or more before departure date – 50%.
Less than seven days before departure date – no refund. Where other
services are included i.e. issue of theatre tickets, admission
tickets to a particular attraction etc., refunds are subject to the
conditions of the supplier.
All refund requests must be
made in writing
to our Head Office or your booking agent.
PLEASE NOTE for those day trips that are priced on an all-inclusive
basis the ticket cost will be excluded in any refund calculation.
9. Children's fares
Apply between the ages of 3 and 14. Children
under 3 and not occupying a seat may travel free. All children must
be accompanied by a full fare-paying adult.
Should be made in writing
to the Manager at our Head Office, within 14 days
of the date of the trip.
11. Disabled persons
We offer the same standard of service to all
customers including the disabled. Wherever possible, we will
accommodate disabled people, although we are limited in the
assistance we can provide. Please notify us of any disability at the
time of booking.
12. Group concessions
For every ten full paying passengers, the
eleventh travels free.
13a. Late arrival of Customer
We will not be responsible,
under any circumstances, for customers failing to board the coach at
their allotted time or when instructed by the driver. Any additional
travel costs incurred by the customer in those circumstances are not
13b Late arrival of Coach
For whatever reason, should the coach be late in
arriving at its designated pick up point, at the day trip attraction
itself or the return drop off we will not be liable to offer any
form of compensation.
14. Lost property
Should be claimed and collected from our Head
Office within two weeks of travel.
15. Luggage and shopping
Is carried at owner's risk and must be clearly
It is the responsibility of the customer to check
whether passports and or visas are required for European day trips.
17. Personal Audio Equipment
Must not be played inside the coach. Excessive
use of mobile phones is prohibited.
18. Seat numbers
Due to different coach configurations and for
operational reasons we may have to allocate different seat numbers,
although this will be avoided as far as possible.
19. Senior Citizen concessions
Apply to those over the age of 60.
20. Setting down
We set down in reverse order to the pick up
circuit but in exceptional circumstances we may have to set down in
the same picking up order.
We are unable to specify the arrival point or
time at the day trip destination and similarly the departure point
and time as these may vary.
These are the approximate range of arrival times under normal
23. Trip curtailment
Should a day trip subsequently have to be
curtailed due to unforeseen circumstances such as mechanical or
other coach defects, any compensation shall be at the total
discretion of Eastons
24. Unreasonable conduct
We will refuse a booking or terminate a
passenger's travel in the event of unreasonable conduct.
Unreasonable conduct includes failure by customer to return to the
coach at the time instructed by the driver in which case the driver
will be entitled to depart and we shall not be held responsible for
any extra travel or other costs subsequently incurred by the